Presented by Move to Zero: Nike’s journey toward zero carbon and zero waste to help protect the future of sport.


Ever wonder what happens to the shoes you send back?

For millions of pairs of Nikes, all roads lead to Nike Rebound, a sprawling reverse logistics facility in Lebanon, Indiana.

“Rebound is where we process all Nike returns in North America, so it’s a big place,” says Valerie Nash, inbound operations manager.

Nike Rebound is huge — roughly 20 football fields — because it processes thousands of returns a day. People like
Valerie Nash (left) and Fabian Garcia make it all possible.

She’s not kidding around. The three-story facility is 1.1 million square feet (that’s roughly 20 football fields) and receives thousands of returns a day —some from at-home athletes like you, some from our many retailer partners who sell Nike product. Some pairs are trashed and muddy, others might have just been the wrong size. No matter who, what, or why, it all lands at Rebound.

Shuttling in and organizing that number of returns is just part of the reverse logistics process. The next step is deciding what to do with it all.